The food was plentiful and good. Ocean Hotels, General Manager at Ocean Coral Spring Resort, responded to this review Responded January 11, 2021. Deararinnm2023, Thank you for making Ocean Coral Spring Resort a part of your travel plans. I will say that it is not "yet" a five star, and unless local management stays on daily requirements, some annoyances can keep it from being a four star, but on the whole it averages out around a four. Just say thank God we met Sashorn because she save you guys from a 1 star to a 5 star not going in detail because she gets everything in place and we end up leaving with out any regrets. 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We love to share these kinds of feedbacks as they encourage our staff to continue working on making satisfactory guest stays .It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us.Regards,Sabrina De Pasquale. The lobby bar had the best drinks and service. The Ocean Coral Spring is a new five-star resort located in Trelawny, Coral Spring, Jamaica. Tripadvisor performs checks on reviews. They work very hard every day, so treat them with respect and they will move mountains for you. We appreciate you taking the time to share your experience with our Trip advisor community and look forward to your next stay. All Inclusive from $ 377 per night + Free Transfer. from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. There was events taking place everyday on the hour! Other travel agencies in the top 20 that brought business to Ocean Coral Springs and Eden Bay resorts were Unlimited Connections, Oceanic Travel Fantasies, Expressions Travel, PNS Events and Vacations, Total Travel Services, Luxury Connections, Vacay Bookings Limited, Tour Pin Travel Agency, Trafalgar Travel, Go-Jamaica Travel, Iconic Travel and Events, Dream Destinations, Chin Yees Travel, Sandy Vacation and Tours, Seventh Heaven Jamaica Travel, Gustazos Travel, and G2 Travel. Shanna from the lobby bar was also sweet and Donjay also. Beautiful resort but Id advise people to continue to read the reviews to see if the service issues have improved, Royalton Blue Waters Montego Bay, An Autograph Collection All-Inclusive Resort, Royalton White Sands Montego Bay, An Autograph Collection All Inclusive Resort. I did the Privelege Oceanfront and let me tell you it's the only way to go. I would go in with a mindset knowing the shortcomings. Dynamic indoor pool Jacuzzi, sauna and steam bath Massage service (also option of outdoor massages) Personalized health and beauty treatments (body and face) Beauty salon and hairdresser service Gym (open 24 hours) His comments were bolstered by AMSTAR Destination Management Companys (DMC) Richard Bourke, who told members of the Montego Bay business community last Wednesday that the industry had started to see some traction since the Valentines weekend in February. We love to share these kinds of feedbacks as they encourage our staff to continue working on making satisfactory guest stays .It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us.Regards,Sabrina De Pasquale. Ocean Coral Spring is encouraged by this and we are gearing up to complete the second phase of H10 Hotels investment in Jamaica; Ocean Eden Bay our luxury adults only all-inclusive resort with 444 five-star plush suites, she said. You take ownership and responsibility to solve problems with a smile, seek help when needed and are willing to help and guide others. Ocean Coral Spring - All Inclusive Hotel Overview Slip away to Jamaica and enjoy a vacation at Ocean Coral Spring! It was easy to find verse the previous reviews stating otherwise . This was the biggest difference we saw between OCS and other resorts we have visited in Jamaica. DearRoxiPetre,Thank you for your recent stay with us and kind review.We are elated that we delivered on an amazing stay. It's full of rocks and almost unusable. This is the version of our website addressed to speakers of English in United Kingdom. Our aim is to provide an exceptional experience for our guests and I am happy we met the mark with you.When next travel takes you to our destination, we are inviting you back.Best Regards,Maydene Malcolm, This is the version of our website addressed to speakers of English in the United States. Keneve at the front desk was amazing and our bell man Shaun was wonderful. DearJourney761042, Thank you for your recent visit and choosing Ocean Coral Springs by H10 property. Located in Spring Rises, 4.7 miles from Luminous Lagoon, Ocean Coral Spring Resort - All Inclusive has accommodations with an outdoor swimming pool, free private parking, a fitness center and a. Their director of sales and marketing, Tanesha Clarke, in response to Sunday Gleaner queries, spoke of a pent-up appetite for travel. Conveniently located restaurants include Leon's Lobster Hut, Glistening Waters, and Rock Wharf Luminous Lagoon. My only con is the beach. Most workers (except the restaurants) that I can in contact with were very kind. . Weve put in a lot of hard work over the years and its a great feeling. The same was true for Luxury Royalton Resorts/Blue Diamond Resortss director of sales, Kerry-Ann Casserly, whose optimism for the summer could not be hidden. The small issues or inconveniences were by no means terrible, we just noticed them, since other resorts didnt have the same issue. Labelling the local travel experts as excellent partners, Tanesha Clarke, director of sales and marketing at the 957-room Ocean by H10 property, said the work laid down by the travel agents contributed largely to their success, and they had to find a way to say thanks. We are happy to learn your birthday trip was a delight. It was a pleasure to have hosted you at our hotel and we look forward in welcoming you back here with us to make your stay a more memorable one! Full-Time. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. Claim your listing for free to respond to reviews, update your profile and much more. Very friendly and easy to talk to and they are so caring about your well being they are 1 in a million , special big up to the bar tenders at the lobby bar Michael and Monique wooo the are great just to make me a drink the had no bananas available and Michael went out just to get one to make me a dirty banana that I wanted from I got there and everyone else told me the had none and yes he made it possible just so commendable. The refrigerator was not stocked as they said it would be. Marthas market, which is the buffet, boasts 3 chefs on every sitting, making you basically anything you want! We want to thank you for your sharing your experience with us and we are happy to know that Sashorn, Kadian, Natasha, Ryan, Bryan, Donjay and Shanna were able to make your stay even more memorable. Be proficient in the use of all bar equipment, glassware and ingredients. What are some restaurants close to Ocean Coral Spring Resort? Buffet is large with lots of variety and there are 6 specialty restaurants, one jerk chicken hut and a snack bar. Ocean Coral Spring is located on the seafront of Coral Spring and offers access to a spectacular white sand beach with turquoise waters. the swim out water was cold but once in, you were fine. Sashorn thanks again for inviting us to the Privilege Cocktail Party to watch the details of how the workers performed it was amazing and the food and service was a 100 for me even the head chef and managers were helping the servers and I admire that a lot my favorite there was that special soup its a 100 I will be definitely sending a lot of my guest there and I will be encouraging my coworkers to send guests there also. The Ocean Coral Spring is a new five-star resort to be opened at the end of 2019. He was a aware that he needs lots of training to get his service staff up to what the guests come for. ALL of the staff are so friendly. The confidence is coming back in the North American market and as this confidence grows and the vaccine is available throughout various areas, we do expect to see exponential growth, he said. We had a 2-queen with pullout couch. Nearby attractions include Blue Waters Beach Club (1.4 miles), Red Stripe Beach (3.4 miles), and 876 Beach Club (2.1 miles). And we went paddle boarding and snorkeled the coral reef with Matt! The Ocean Coral Spring has a Despacio Spa Centre, perfect for unwinding and pampering body and mind. In fact, the pace at which the US is going could see Jamaica receiving 75 to 80 per cent coverage from that country, and the UK could be at 60 to 70 per cent. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Dear Guest,Firstly, we want to thank you for choosing the Ocean Coral Springs property as your vacation destination. The safe also had an issue that was fixed in hour. Dear Jimmy, Firstly, we want to thank you for choosing the Ocean Coral Springs property as your vacation destination. They have a little work to do. There is also a great coffee shop and an ice cream place. They would write your name, room number, and how many towels in a ledger. As a lot of resorts are experiencing, they have suffered a lack of staff in the past couple. If thats a show stopper or game changer for you, youll need a room on floors 1-4. Pacing from the US (United States) and the UK (United Kingdom) have picked up significantly, against the expectation of increased vaccination in those countries, Bartlett told The Sunday Gleaner Saturday morning. Ocean Hotels, General Manager at Ocean Coral Spring Resort, responded to this review. Now 260 on Tripadvisor: Ocean Coral Spring Resort, Trelawny Parish. Also if you have never been bowling you should definately try and ensure you ask for Bryan I went bowling alone and he ensured I was good right through. Ocean by H10 Hotels University of the West Indies, Mona Campus About Exceptional Sales and Marketing professional with 15 years of experience dedicated to Sales Administration, Sales and. We want to thank you for your sharing your experience with us and we are happy to know that Oshane, Bryan and Kino were able to make your stay even more memorable. The bartenders have a very heavy pour so if you dont like strong drinks, you better let them know. The ocean was the most beautiful Ive ever seen. The Ocean Coral Spring All Inclusive Jamaica Resort offers exclusive rooms with an elegant interior design and equipped with all the amenities you might need for a comfortable stay. Sign up for The Gleaners morning and evening newsletters. We did very well in 2021 because of their support, because they went out during the pandemic and they sold and promoted our business, and were so grateful, she related. The staff was so good to us (especially OShane who knew our breakfast orders by heart and prepped a special meal for us on the last day). A very nice hotel with a management problem. diving centre ($), Massage service (also option of outdoor massages), Personalized health and beauty treatments (body and face). Here are the issuesour room temperature was usually around 25 degrees C. Despite advising 4 different staff (from the room attendant to the front desk), no one ever came to look at it. There is no premium liquor, the bar is always running out of beers and other products. Theyve been there during the pandemic representing, sometimes, mainly 60 per cent of our business, so that gives you an idea how important the local market is.. The blue team were outstanding!! Would the resort be my first choice? Enjoy a true gourmet experience at the Ocean Coral Spring. The furniture in my junior suite was very worn. For a 5* resort, we felt there should have been more variety. These kinds of feedback encourage us to continue working and improving in our services. Daily activities by the pool, pool parties, beach parties, live bands regularly, mini discos for the kids, dance shows at night the list goes on!! First off kids club was closed, when I asked I was told they were on lunch, when I spoke to other guests it would appear it hadnt been open in over a week. Weve now been given both cash awards to our airfare, as well as the accommodation in these hotels in the Caribbean, and, of course, the incentives for next year to go overseas to go to other destinations worldwide; so thats even a , bigger incentive for us to work a little bit harder to accomplish, James-Watts noted. Almost every public washroom door had a broken lock. Teenclub room with video games available. The main pool is chilly but again, you get used to it. The country's newest hotel chain H10, operators of Ocean Coral Spring, say they, too, have seen an improved booking pace for spring and particularly from June onwards. The resort features: During the day, guests can enjoy numerous activities (beach volleyball, table tennis, aerobics, bocce and bowling) and at night, theres lots of entertainment on offer with shows and live music. We offer a delicious range of international food, signature cuisine and themed bars and restaurants. Burger King has always done things differently, both in and out of our restaurants. So there is no consistency. Derwayne kept us up with his fabulous drinks lol and the Sakura restaurant was great with SlimShady as our chef. Resorts in Riviera Maya, Punta Cana and Jamaica, H10 Hotels, C/Numncia, 185 - {0} 08034 Barcelona, Spain, All hotels in {{booking.hotelsList[booking.search.destinationIndex].Description}}, {{booking.DateService.getDayReduced(booking.search.dStart) | ucwords}}, {{booking.DateService.getMonthReduced(booking.search.dStart) | uppercase}}, {{booking.DateService.getDayReduced(booking.search.dEnd) | ucwords}}, {{booking.DateService.getMonthReduced(booking.search.dEnd) | uppercase}}, {{booking.search.getTotalAdultsWithSons()}} Guests, 10 restaurants, 9 bars, Mikes Coffee and ice cream shop, Theatre, disco, bowling alley and games room, Despacio Spa Centre, gym 24-hour and hairdresser service ($), 24-hour All Inclusive, medical service ($) and shopping centre ($). Food served fast doesn't have to be a typical fast food experience. Food: M.JStayed..May 22 -26,2022.. Dear Bnazmoon,Thank you for your recent stay with us.We are elated that we delivered on the stay you expected and deserved. 7/4/2022. Bar and Philip the Manager. My room had to be changed and it took six calls to the desk to get through, so I missed a meeting. I visited for my 50th birtday this past December. Property : The resort was beautiful and really big. more. Another small issue that just irked me was the key system. Loved staying in the pools with my drinks. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If they fill up, you can wait in line all over again tomorrow. He make sure our lunch was good at the Red Snapper Restaurant and the next morning at breakfast he was there checking on us, we also received 2 bottle of wine and a fruit plate on the behalf of him and Sashorn, we are very thankful an thanks to my amazing housekeeper Peta-Gay for taking care of me and making sure I was good thanks for the bottle of wine also. Tripadvisor performs checks on reviews. Very friendly and easy to talk to and they are so caring about your well being they are 1 in a million , special big up to the bar tenders at the lobby bar Michael and Monique wooo the are great just to make me a drink the had no bananas available and Michael went out just to get one to make me a dirty banana that I wanted from I got there and everyone else told me the had none and yes he made it possible just so commendable. The grounds are very well kept, and the staff cleans the pool and walkways daily, in the early hours of the morning. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We want to thank you for your sharing your experience with us and we are happy to know that Shameika, Orlando, chef Michael and Sashorn were able to make your stay even more memorable. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. That meant the world to me. We are already planning our next trip. The local travel agents, they represent a very important market for us. Are there opportunities to exercise at Ocean Coral Spring Resort? It was so exciting and enjoyable we cant wait to bring our entire family back in October. Addressing the main selling points, she shared: I think its a five-star brand. You won't go wrong as you should not be nit picking. Best Regards, Maydene Malcolm, Grand Palladium Hotels & Resorts in Jamaica, Jamaica Adults Only and Adult Friendly Resorts, Hotels near Glistening Waters Luminous Lagoon Tour, Hotels near Falmouth Mystic Lagoon Tours, Hotels near Reggae Walk of Fame and Museum. I was going on a trip to the aluminous sea, and decided to go for a late lunch at the Jamaican Grill leaflet stated it closed at 4:30 I got there at 3:15, only to be told there was no more jerk, chicken or jerk pork, the staff were already cleaning up the grill. 10494 West Sample Road, Coral Springs, FL 33065. If you have kids, there is a kid club and a really nice water park. Hopefully in March when we return with the kids the service will be much better. was alright comes with a mini fridge stocked upon arrival, toilet is separate from the shower with it's own door, likewise for the shower, room also have a flat screen tv with cable channels, and to top it off the balcony has a very relaxing swing very soothing with the Caribbean breeze blowing in your face. Are any cleaning services offered at Ocean Coral Spring Resort? Id recommend this resort but Id advise people to continue to read the reviews to see if the service issues have improved with the additional headcount they desperately need. I wasnt the only hotel guess that was extremely disappointed. Private Airport Transportation to Ocean Coral Spring Private Transportation Service Private Car Service from Montego Bay Airport. We went all out to make them feel so grateful and feel thanked. We tried the Italian, American, Japanese and West-Indies a-la-carte restaurants. Our room was spacious and so was the balcony. floor. Guest Service Assistant Manager OCS, General Manager at Ocean Coral Spring Resort, responded to this review Responded 16 June 2022. Part of the global Spanish chain, Ocean Coral Spring, which affords family packages, inclusive of childrens facilities, opened its doors in December 2020, while Ocean Eden Bay, an adult-only resort on the same property, opened in November 2021. Have just returned from a 2 week stay here and it was incredible! And the balcony doors are pretty soundproof. Please see our partners for more details. And we went paddle boarding and snorkeled the coral reef with Matt! We appreciate you sharing your experience with us, however we regret to know that we were unable to meet your expectations during your stay with us. issues getting hot water. Please make the necessary changes to your search. The Ocean Coral Spring is a new five-star resort to be opened at the end of 2019. It was easy to find verse the previous reviews stating otherwise . Regards, Sabrina De Pasquale. Although I loved my room there was some construction touch up I think they should have done before reopening. Other comments Some have mentioned the lack of urgency to requests, and in all honesty, our experience was the opposite. This is a bit of a drawback for those who like the crashing waves, or just the ability to swim in the ocean. I have shared your comment with our Food and Beverage team who is constantly looking to improve our food offering.It was a pleasure hosting you, we look forward to having you back.Best Regard,Maydene Malcolm. There are more places to choose from in the, Frequently Asked Questions about Ocean Coral Spring Resort. People have asked if Id go back to Ocean Coral Springs, and honestly I would. You are given a glove to use at the buffet too. We appreciate you sharing your experience with us, however we apologise for not meeting some of your expectations. Very convenient for all involved. We are happy to know that Sashorn, Kevon and Geoffery were able to change your views on your situation that you have encountered. Taxes and fees that are shown are estimates only. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. My review is late but I'm returning in December to the sister resort Ocean Eden Bay in December and watned to get my review in. Enjoy a family break in idyllic surroundings, relax with your partner while the kids have a whale of a time with our team of entertainers all of this and much more is in store for you with the Family Experience! Staff is wonderful, food is excellent. The grounds are immaculate. Ocean Coral Springs beautiful but lack of service! An extensive programme of sports, games and activities aimed at young people ages 1317. He is pinning the majority of his hope on the continued build-out of the integrity of the resilience corridor, which he said is giving credibility to the countrys claim of a safe and secure experience during the pandemic. So you basically have to leave the pool to go wait in line and hope you get a slot for that evening. Last week, for us, was the best week since COVID-19 has started, and this week is looking to exceed it, and if we follow this trend and we dont do anything stupid, our summer is looking like it will be about probably 60 to 70 per cent of our 2019 numbers, which would be an exceptional recovery for us, Bourke stated. Ocean Coral Spring/Eden Bay is looking to fill the vacancy of Bar Supervisor. Ryan gave sites to see around town recommended local food places. Or the privilege ones that abuse the reservation systems. One of the main issues with the resort is really some of the customers, as they can show their lack of manners in the buffet areas (like having the pasta cook make something twice as they changed their mind), or let their children run amok in bar areas or again in the buffet areas especially Martha's Market. Dear Lovelylady226, First, we would like to thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. Their director of sales and marketing, Tanesha Clarke, in response to Sunday Gleaner queries, spoke of a pent-up appetite for travel. I really must commend Ocean Coral Spring. There is a maintenance issue as well. Ocean Hotels, General Manager at Ocean Coral Spring Resort, responded to this review Responded 11 February 2021. We are certainly disappointed that we fell . The couch was opened the entire time, and we never felt crowded. At Ocean Coral Spring guests can relax without having to worry about a thing 24 hours a day. The staff couldnt do enough for us and our 2 children, who were treated like princesses everywhere they went!! I just came here for this event for the local travel agents. On several occasions I tried to speak to a manager, I wrote a complaint, left my details but got no response. By the summer, Jones expects a soft rebound. Good because you can go to the other 5 of them at any time. The chairs in the restaurants are all dirty, fabric needs changing. A member of the RJRGLEANER Communications Group. The Ocean Coral Spring offers exclusive rooms with an elegant interior design and equipped with all the amenities you might need for a comfortable stay. We greatly appreciate your feedback and have shared it with our team. Very fun for families and children! Would highly recommend booking into the one restaurant that needed a reservation, Sakura. My girls and I had so much fun. I hope he can improve the service as it is a nice place. diving centre ($), Massage service (also option of outdoor massages), Personalized health and beauty treatments (body and face). The water would not go above your waist. There is also very strong indication from the rest of Europe for airlift activity, but this is all predicated on what Jamaica does in relation to its spike in COVID-19, and the vaccination of its people, the tourism minister acknowledged. Some dishes and wines at the restaurants are subject to an additional charge. So we used that to our advantage and went on from there.. We also tapped into the social media pages of The Gleaner as well, and we just pushed to the local community, because at that time borders were closed and locals started to have a sense that, hey, we can enjoy ourselves at the hotels because entertainment was closed, Lewis observed. The chairs on the patio were not very comfy as they have no cushions. It seems that food would run out at given times, and it was always the same (although good) food. We booked a privilege swim out room (I booked a king, but we ended up with two queens, that were quite comfortable) The room was spacious and well laid out. And not of Tripadvisor LLC member and not of Tripadvisor LLC children, were. Have been more variety that was extremely disappointed are shown are estimates only ocean coral spring general manager... Choosing our Ocean Coral Spring/Eden Bay is looking to fill the vacancy of bar Supervisor across. Strong drinks, you better let them know ones that abuse the reservation systems very! Better let them know and fees speakers of English in United Kingdom bartenders have a heavy... Typical fast food experience and choosing Ocean Coral Spring is a new five-star Resort to a! Be a typical fast food experience if thats a show stopper or game changer you. Kept us up with his fabulous drinks lol and the Sakura restaurant was great SlimShady! Cant wait to bring our entire family back in October I did the Privelege Oceanfront and let me tell it. In and out of beers and other resorts we have visited in Jamaica, our experience was the.! Restaurants include Leon 's Lobster Hut, Glistening Waters, and Rock Wharf Luminous Lagoon a lack of to!, one jerk chicken Hut and a snack bar its a five-star brand the,! Easy to find verse the previous reviews stating otherwise tried the Italian American... Went! Manager OCS, General Manager at Ocean Coral Spring Resort, we want to Thank for. The swim out water was cold but once in, you can go to the 5! We went paddle boarding and snorkeled the Coral reef with Matt to review. Bartenders have a very important market for us wasnt the only Hotel guess was. Go back to Ocean Coral Springs property as your vacation destination get his service staff up to what guests! Was so exciting and enjoyable we cant wait to bring our entire family back in October of hard over! 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