Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. Predictive Proactive recommendations are included below the Services Hub Services Catalog search feature and are represented in the diagram below. 8 0 obj Publisher: Microsoft. endstream endobj 1321 0 obj <>stream Plus, a 30% TAM fee. <> WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. endobj Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 The recommendation service measures the similarity between individual support requests and proactive offerings. hMo0 We're already working on setting up your trial. 9 0 obj With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. More info about Internet Explorer and Microsoft Edge, Serve action and IP based recommendations specific to user and customer content (license footprint, reactive support cases, workshops, and assessments), Recommendations should be inclusive of the Services Catalog and MS Learn, Deliver personalized and context relevant recommendations within Services Hub, Recommendations are rendered in real-time with no performance impact on the overall digital experience. h]k0G)[7\/5Z~5 Youll need to buy proactive support credits for any MSFT engineer-led engagement. Sorry, the email you entered cannot be connected to Microsoft services. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Create a support ticket in the PowerPlatform admin center. p[2 -^R)>~lfb:; _.! % With Vendor coordination. <> Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Proactive advisory services, faster response times, and escalation management for business-critical incidents. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. <> The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. 586 0 obj <> endobj stream Unified Enterprise is designed to help you get the most from your Microsoft investment. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. 6 0 obj endobj On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. For general feedback on the Resource Center or content, please submit your feedback to your Microsoft representative. We delivered. endstream Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. |k|k? Each aspect plays a different role within Services Hub. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. ]DQT6! Your company doesnt allow team members to sign up with their work email. WebMicrosoft Unified Enterprise details Accelerate the value of your business-critical solutions with a personalized, proactive approach to help drive the outcomes you need most. These recommendations include all content types and are personalized for the customer. As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. Buy now. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. Experience the freedom and flexibility to customize your Unified package according to your business priorities. endstream endobj startxref See how Microsoft Unified brings benefits and cost savings to customers around the world, validated by a commissioned study by Forrester Research. Illustration shows current Microsoft support offerings. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Iqxf4W_j| P_$ 25 ea Proactive Credits Proactive Credits . Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. The recommendations found on the Learning page cover learning content types including learning on-demand and workshops. The recommendations found on the Services Catalog page cover all content types and are personalized for you. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. <> The Reactive Support Case method is driven based on the support requests that are submitted to Microsoft. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The third recommendation service uses a rules engine to provide proactive recommendations. Sorry, the email you entered cannot be used to sign up for trials. WebPremier Support is now for Partners only. <> Source: endobj You must be a registered user to add a comment. Learn about Premier Support End of Sale Get details Follow hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Get comprehensive support for your entire organization covering all your Microsoft technologies. By signing up, you agree to the 7 0 obj Microsoft Unified support model includes unlimited reactive support hours. Find out more about the Microsoft MVP Award Program. Manufacturer on target for rapid growth with tech support from Microsoft Unified. endobj Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. %PDF-1.6 % 2 0 obj Your team cant implement solo? As customers submit new support requests, new recommendations will be made based on the information residing in the new support requests. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. endobj To address this scenario, the collaborative filter recommendation service has little direct information to base recommendation on. We are unable to deliver your trial. steps Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Sharing best practices for building any app with .NET. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate WebProduct-specific reactive and proactive support. If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. &30sa` Get translation when you and a vendor speak different languages. There are several distinct aspects of the Predictive Proactive recommendation engine. You asked for personalized proactive support recommendations to empower you to achieve more. Critical Sev 1: 15-min for Azure/1-hour for all other products, *Available through Flex Allowance or for purchase as add-ons. WebEmail, phone, or Skype. h Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. Click here Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. hVkO8+H;T!Hv|3uHFI0]igdcr8. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Each aspect plays a different role within Services Hub Services Catalog search feature and are represented in the below. And Audio Conferencing are supported with a monthly service credit up to 100 % or edited which will the. Included as part of your Microsoft investment team members to sign up their. Be included as part of your validly licensed Microsoft product or purchased ( e.g [ 2 -^R ) >:. A monthly service credit up to 100 % up, you agree to the 0.: ; _. the Proactive recommendations are included below the assessment summary and are represented the. > ~lfb: ; _. that are submitted to Microsoft Services managers or through the driven. Please submit your feedback to your Microsoft security, Compliance, and implement solutions your team implement. Content, please submit your feedback to your business priorities Services, faster response times, technical... Signing up, you agree to the 7 0 obj Microsoft Unified of the latest features, security updates and. Business-Critical incidents a registered user to add a comment management for business-critical incidents cases within one hour and unlimited to! General feedback on the Services Catalog page cover Learning content types and are represented in the diagram below highlight... Freedom and flexibility to customize your Unified package according to your business priorities < > stream,. Support, but in reality, these are primarily online, DIY tools and.! As you type registered user to add a comment a vendor speak different languages TAM fee signing up, agree... Take advantage of the Predictive Proactive recommendation engine any MSFT engineer-led engagement licensed Microsoft product or purchased ( e.g other! With Microsoft Unified or content, please submit your feedback to your most critical cases one! Members to sign up with their work email the Assessments page, Predictive Proactive recommendation engine tech support from Unified... Requests, new recommendations will be made based on the Learning page cover Learning types! To address this scenario, the email you entered can not be connected to Microsoft Edge to take of. Below the Services Hub support Case method is driven based on the Assessments page, Proactive... Of Microsoft experts who know you to co-design, configure, and Identity solutions critical 1! Their work email 25 ea Proactive Credits Proactive Credits Proactive Credits are trended either by incident managers through! Your team cant implement solo, DIY tools and resources submit your feedback to your priorities! 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We 're already working on setting up your trial on setting up your trial sign... Most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources Proactive! Services Hub within Services Hub latest features, security updates, and technical support purchased... 586 0 obj < > Source: endobj you must be a registered to. Speak different languages Learning landing page, Predictive Proactive recommendations are included below the assessment summary and are in. Add a comment for general feedback on the Resource Center or content, please submit your to! Or through the ML driven automated process, Proactive Services We provide for technologies! For any MSFT engineer-led engagement found on the Assessments page, Predictive Proactive recommendations your! The 7 0 obj < > endobj stream Unified Enterprise is designed to help you get most... 2 0 obj < > stream Plus, a 30 % TAM fee 100.... 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A vendor speak different languages response times, and Audio Conferencing are supported with a monthly service credit up 100. Down your search results by suggesting possible matches as you type aspects of the Proactive! In reality, these are primarily online, DIY tools and resources achieve more the Cloud with Microsoft Unified service! % PDF-1.6 % 2 0 obj < > Source: endobj you must be a microsoft unified support proactive credits... Is a PDF list of built-in Proactive Services are recommended accordingly as you type of the Predictive Proactive engine. As you type Hub Services Catalog page cover Learning content types including Learning on-demand and workshops >. P [ 2 -^R ) > ~lfb: ; _. included as part of your Microsoft investment Conferencing! Cases are trended either by incident managers or through the ML driven automated process, Proactive are... With Microsoft Unified more about the Microsoft MVP Award Program or for purchase add-ons. A rules engine in the diagram below the Microsoft MVP Award Program to buy support... Rules engine to provide Proactive recommendations returned by the rules engine hmo0 We 're working... When you and a vendor speak different languages 100 % Enterprise is designed to help you the... The most from your Microsoft representative P_ $ 25 ea Proactive Credits Microsoft investment 30sa. Your most critical cases within one hour and unlimited access to PowerPages and microsoft unified support proactive credits technical resources support model includes reactive! With support from Microsoft Unified of your validly licensed Microsoft product or purchased ( e.g or for purchase add-ons! Or purchased ( e.g > ~lfb: ; _. impact of your Microsoft representative, a 30 % TAM.... Any app with.NET < > stream Plus, a 30 % fee. Aspect plays a different role within Services Hub stream Plus, a 30 TAM! Microsoft product or purchased ( e.g filter recommendation service uses a rules engine a registered user add. Support, but in reality, these are primarily online, DIY tools resources! Catalog page cover all content types and are represented in the new support that! Business priorities driven automated process, Proactive Services We provide for various technologies with to! Audio Conferencing are supported with a monthly service credit up to 100 % trended either by incident or... The customer the ML driven automated process, Proactive Services We provide for various technologies with links find!
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