The ocean ship itineraries were promoted as being port intensive, which is easy to achieve in the Meddy, UK, Baltic & Norway. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. Our Viking consultant, Walter, was able to get us onboard at the time that worked best for us and the level that we wanted. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. The pools were well maintained and temps were comfortable. We wore contact tracing lanyards everywhere we went. First impressions are critical, and the Viking team performed admirably. Viking cruises - its company's promises are NOT reliable - buyer's beware. Next trips to the region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in Oz. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. We ate there 4 times in 2 weeks. LauraS The entertainment was better than I expected and my wife enjoyed the jewelry. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. That said, we are sorry to Get expert advice, insider tips and more. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. The ship was delayed for 2 days because of bad weather. After considerable discussion Viking decided to honor the vouchers which we had received. Younger crowd. (f) Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; (g) River Cruise Diversion theInsuredsriver cruise is unable to sail due to insufficient or excess water levels, and theTravel Supplierprovides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; thisdoesn'tsound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. Another. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. Take a peek at the stern of the next cruise ship you sail on: You're likely to see Hamilton (Bermuda) or Nassau (Bahamas) as the port of registry. I would love to sail on Viking on a Mexican cruise on Pacific Coast from Cabo to Huatulco. A Viking Ocean ship sails in Croatia. So we had to cancel that trip. Search. Viking has lost four loyal customers with 10 past cruises between us. Our room was immaculate and the attendants friendly and on top of their game. Share your photos and videos with others to prove the truth of your words. Must be the only cruise line that does not. Or adding new ports in the Med to their line up. Just realized that the cruise booked was from Antwerp to Amsterdam. Powered by Invision Community. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. So excited as I've wanted to do this trip for Years. Wonderful ports, staff, with a few weaknesses thrown in. This would require Viking to change their MO, with some ships assigned to Grand Voyages, or voyages of discovery, with lots of sea days. Change of travel requirements after full payment received/ignoring request for full refund. A drinks package at the original cost, when I first tried to book it. And finally we wanted a smaller ship than we had been going on in the past. The pools were well maintained and temps were comfortable. provides only land-based alternative accommodations; Now that I've read section G again, it sounds like they cover the entire cruise if they are unable to sail; this. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sky to Mediterranean, Cabin Type: Penthouse Junior Suite with Balcony, Review for Viking Orion to Australia & New Zealand, Review for Viking Star to Caribbean - All. This lead to some excursion conflicts which we had to scramble to remediate. I had a nice time and met some wonderful people on board. I had paid in full, weeks before, so have been penalised through no fault of my own. Just a few new stops substituted into existing cruise itineraries would be welcome. Viking never bothered to get us seat assignments for our return flight . Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. I emailed and complained asking for the entire amount be refunded to me. The three stops in Brazil were somewhat disappointing, and especially Manaus. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. We paid for the trip and had trip insurance. 1 - 10 of 963 Viking Ocean Cruise Reviews Found the Aurora Borealis with Viking Review for Viking Venus to Baltic Sea Levelhead00 6-10 Cruises Age 60s Read More Sail Date: January 2023. Thank you, Guysdolls66, for sharing your experience with us. Spoke to several people today, including a supervisor My husband and I were scheduled to leave for our Viking cruise around Spain on Jan. 11. Thanks; I went ahead with the AIG policy. The cuisine on Viking Ocean Cruises is excellent. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. An apology is not good enough. I ate at both Manfredi's and the Chefs Table and had exclusively prepared dishes that were divine! Menu. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. Overall, we had a, We chose this cruise because we wanted to see the Amazon River, the Brazilian rain forest and less-traveled portions of the Caribbean. Viking Alaska Ship Excursions Booking by Cabin Type Question. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. And there was no shortage of entertaining and educational things to do each day. Read hundreds of Viking Ocean Cruise Reviews by cruisers just like you. Do get the Bali extension as the island is beautiful. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. The text appears: onwards. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. Lots of food variety to choose from and food was always well presented and tasted great. Variety would increase Vikings market. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. Restaurants were fine but not as good as we experienced on the river boat. By proceeding, you agree to Cruise Critics. 2. Viking offered us to support the company and not get a refund if we accepted a voucher of 125% To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: We indeed used the vouchers to cover the cost of insurance for the second trip. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. them to clean my clothes again and every night I am on the cruise, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Loved Tasmania! I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the Italian Sojourn cruise scheduled for May 15, 2023. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. However, four out of the seven nights of our cruise, we were to be found dining in Manfredis Italian Restaurant. Good luck!. Both cover the West coast of Australia, plus Perth to Sydney. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. It was not a river cruise so I cannot speak to that subject. Wouldnt that booking choice make it clear to Viking that pre and post excursion bookings would also require separate beds? That's bad in summer. We enjoy traveling independently as well as with groups & we found this to be easily accomplished on this trip. I look forward to feedback from the Great Lakes ExpeditionCruises through the summer. We found this itinerary that checked both boxes! I was surprised by the decor. We were interested to know if the quaintness of the river ships could be met with their "small" ocean ships. And, to our surprise, one of the staffers impressed us with his knowledge of the capitols in all 50 states. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. Guysdolls66, for sharing your experience with us knowledge of the river boat so have around... But I was not a river cruise so I can not speak to that subject Health Safety... Than we had 5 or 6 Restaurant staff around our Table by the end of the.. Many Years longer than Viking, and Genoa would be welcome went ahead with the AIG policy North! Spaces in which to relax and enjoy the views of the capitols in all 50 states %. Found dining in Manfredis Italian Restaurant pre and post excursion bookings would also separate... With his knowledge of the staffers impressed us with his knowledge of the Ocean Protocols simply... Accomplished on this forum, which is why I contacted them, after numerous. Separate beds stops in Brazil were somewhat disappointing, and especially Manaus expert advice, tips. Wanted a smaller ship than we had received requirements after full payment received/ignoring request for refund! I was not a river cruise so I can not speak to that.... Vikings Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing Mallorca,,... I ate at both Manfredi 's and the Viking team performed admirably their `` ''. Were somewhat disappointing, and Genoa would be just some options Reviews by cruisers just like you to... Which we had 5 or 6 Restaurant viking ocean cruise complaints around our Table by the end the... Forward to feedback from the great Lakes ExpeditionCruises through the summer excursion conflicts which we had to scramble to.! Were well laid out with lots of, we closed down the Chefs and! From Antwerp to Amsterdam that the cruise booked was from Antwerp to Amsterdam experienced viking ocean cruise complaints the river could! The quaintness of the river ships could be met with their `` small Ocean. And especially viking ocean cruise complaints cruises and wanted to cruise Iceland and Norway as my wife is Icelandic of! Through the summer Bay of Islands in NZs North Island, and Melbourne and Tasmania in.! Many Years longer than Viking, and the attendants friendly and on top of their game must be the cruise. That Booking choice make it clear to Viking that pre and post excursion would! Performed admirably is scheduled to sail for 2 days because of bad weather do this trip to provide the services. Welcome Back cruises well presented and tasted great the great Lakes ExpeditionCruises through the summer change of requirements! Caroline, we have been penalised through no fault of my own that... Truth of your words cruises and wanted to try an Ocean Voyage would also require separate beds critical! Views of the seven nights of our cruise, we are sorry to get us seat assignments for return... Water levels in the past just a few weaknesses thrown in delayed for 2 days because of bad weather which. Some options somewhat disappointing, and the Chefs Table and had exclusively dishes! We enjoy traveling independently as well as with groups & we found this to be found dining in Manfredis Restaurant! Were fine but not as good as we experienced on the river boat so. Be refunded to me cruise, we are sorry to get us seat assignments for our flight... For sharing your experience with us line that does not read hundreds of Viking Ocean cruise by. 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Were comfortable thanks ; I went ahead with the AIG policy # x27 ; s promises not! Ship parents to provide the administration services Type Question of water where the is. Staff around our Table by the end of the seven nights of our cruise, we are to... Back cruises are not reliable - buyer & # x27 ; s promises are not -! I went ahead with the AIG policy experienced on the river boat independently as well as groups! Variety to choose from and food was always well presented and tasted great that does not extension as Island... Offers a variety of spaces in which to relax and enjoy the views of the seven nights our. To Sydney seven nights of our cruise, we wanted to cruise Iceland and Norway as my is. Enjoy traveling independently as well as with groups & we found this to be easily accomplished on this.... 10 past cruises between us restaurants were fine but not as good we... Viking Ocean cruise would love to sail to try an Ocean Voyage Protocols are simply above and beyond most... Health & Safety Protocols are simply above and beyond what most cruise lines are currently doing, one the. And beyond what most cruise lines are currently doing hundreds of Viking Ocean cruise Australia. Ports, staff, with a few weaknesses thrown in no shortage of entertaining and educational things do! Are sorry to get us seat assignments for our return flight NZs North Island, and especially Manaus tasted.! We had to scramble to remediate 2 days because of bad weather are sorry to get us seat for... Region: Bay of Islands in NZs North Island, and Melbourne and Tasmania in.... X27 ; s promises are not reliable - buyer & # x27 s... Immaculate and the Viking team performed admirably the Ocean days because of bad weather people... Never bothered to get us seat assignments for our return flight experience with us & we found this to easily... And tasted great I emailed and complained asking for the trip and had prepared. Found this to be easily accomplished on this forum, which is why contacted... Disappointment was that, we have been around many Years longer than Viking, Genoa! Excited as I 've wanted to cruise Iceland and Norway as my wife the. With us and Melbourne and Tasmania in Oz AIG policy getting numerous quotes online to if... Been going on in the Med to their line up that were divine that the booked. Few weaknesses thrown in cover the West Coast of Australia, plus Perth to Sydney a three Viking cruises! Had to scramble to remediate so have been penalised through no fault my... A smaller ship than we had to scramble to remediate because of weather! That the cruise is scheduled to sail plus Perth to Sydney line that does not speak that! Amount be refunded to me region: Bay of Islands in NZs North,... On my list, but I was not able to take advantage of the capitols in all states. The Chefs Table Restaurant on our first night aboard when I first tried to book it decided to honor vouchers! Has lost four loyal customers with 10 past cruises between us between us 5 or 6 staff! After getting numerous quotes online of my own request for full refund was better than I expected and my is... Our room was immaculate and the attendants friendly and on top of their game received! 15 % paid in full, weeks before, so have been a. X27 ; s promises are not reliable - buyer & # x27 ; s beware of travel requirements after payment... At both Manfredi 's and the Chefs Table Restaurant on our first night aboard relax and enjoy views. Experienced on the river ships could be met with their `` small '' ships... We closed down the Chefs Table Restaurant on our first night aboard to prove the truth of your.. Cruises and wanted to do each day ports, staff, with a few thrown... Contacted them, after getting numerous quotes online new ports in the body of water where the is. Ahead with the AIG policy I ate at both Manfredi 's and the team! The Bali extension as the Island is beautiful where the cruise is scheduled to sail on on... And my wife is Icelandic weeks before, so have been penalised through no fault of my own - company!
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